Terms and Conditions

Terms and Conditions

Welcome to the Indosentosa.com website ("Website") is provided to assist customers in getting information about the trip and determine the availability of information related to travel and accommodation as well as make legitimate reservations or otherwise transact business with suppliers trip. The terms "we", "us", "Indosentosa.com" refers Indosentosa Tour & travel is a company that located in Surabaya, Indonesia.  And we are members of  ASITA association, IATA, ASTINDO, PATA.

Indosentosa.com will offer to customers to accept without condition all the terms , and notices set forth below ( collectively, the "Terms of Use" or "Agreement" ). Please read these Terms of Use carefully, because they contain important information about the limitations of liability and the settlement that led to the dispute.

You should read our Privacy Policy, which also governs your use of this website by accessing or using this site. Any bookings for travel products or services in this site, or contact our call center, it means that you agreed to the Terms of Use. If you do not agree with the prerequisites of use, please do not use for make any booking through this website or via our call center.

You "SITE IS USER", with the condition for the use of this site, you should make sure several things :
•    You are at least 18 years of age.
•    You will use this site in accordance with the Terms of Use specified.
•    You will only use this site to make legitimate reservations for you or for someone else or for whom you are legally authorized to act.
•    You will inform other people like about the Terms of Use applicable to bookings that have been     made on their behalf, including all rules and restrictions apply.
•    You will provide all information to the website is clear, true, accurate, current, and complete so that it can be justified.

These terms and conditions are made online and will be updated periodically, apply to all our servicess
directly or indirectly (through the second and third party) which can be accessed via mobile phone or computer.

By accessing, browsing the website/ our site www.indosentosa.com. You are deemed to have read, understood and agree to the terms the terms and conditions set out below (including the privacy statement ).

Through this website, we, Indosentosa.com and its affiliate (distribution / partner) provides online platform through a diverse selection of accommodation and air tickets, (eg hotels, motels, hostels and bed & breakfasts, collectively the "accommodation (s)"), can promote their rooms for reservation, and visitors to the website can make such reservations. While the flight, for example, low-fare airlines, cheaper without meals are collectively called 'TIKET' can also promote their schedule for a reservation. By making a reservation through indosentosa.com, you will be entered into the page (legally binding) and are directly related to the contract from the provider of accommodation or flights where you place your order. Starting from making reservations, we will act legitimately as an intermediary between you and the provider of the room/ flight’s providers. Thus, the accommodation providers will be provided access via an extranet which they will be solely responsible for updating all prices, schedules, availability and other information displayed on our website, we will not verify if, and does not guarantee that, all information is accurate, complete or correct, So We are not responsible for any errors (including manifest error and type), each interrupt, (breakdown, repair, upgrade or maintenance of the website or otherwise), inaccurate, misleading information or incorrect or non - delivery of information to the user.

Providers accommodation / flight is responsible at all times in terms of accuracy, completeness and correctness of information (descriptive) (including the rates and availability) displayed on the website, our website should not be regarded as a recommendation or endorsement of the quality, level of service, qualifications or rating (star) from each room / flight available.

Our web was made for personal use and non-commercial use. Therefore, you are not allowed to resell, deep link, use, copy, monitor, display, download or copy any content or information, software, products or services available on our website for commercial purposes or competitive activity or other purposes.

2. Prices, Crossed-Out Rates and Best Price Guarantee
The prices on our site is said to be very reasonable and competitive, unless there is a notice that states differ in our website or via email confirmation. While applicable taxes by area / destination booking will be charged by the provider of accommodation / flight not shown.

Sometimes provided a cheaper price in our website to stay / fly on the date specified date, but worth noting the figures made by the accommodation provider / low that sometimes lead to restrictions / Special konisi for example, is not allowed any cancellation or refund. For that you are requested to check the room / flight over carefully before you make a reservation.

Moreover, We have the 'firm' has the right to correct any errors in the price of our website and / or booking pending / made under an incorrect price. In this case, we will offer you the opportunity to keep your orders arise until the correct price or we will cancel your reservation without penalty / or penalty.

If you want to book a reservation for 9 rooms or more, you should contact our call center. Some hotel suppliers may require you to show a credit card or cash deposit upon check-in to cover the additional costs incurred during your in there. these deposits are not related to payments received by us for your reservation.

Passport and Visa : You should consult beforehand with the relevant embassy or consulate to obtain accurate information. Requirements subject to change and you should check the information up-to-date before making reservations and departure.

We do not accept responsibility if you are denied entry to the flight or to any country because of your failure to carry a passport, visa or travel documents are correct and adequate other required by each airline, authority, or countries, including the countries of destination. You may only perform transit / through it. But this includes all transit stops are set by the airline, even if you do not leave the plane you have to take responsibility to ensure that you meet the entry requirements of foreign travel document you have been met, such as passports and visas (transit, business, travel and vice versa) We do not have any special knowledge regarding foreign entry requirements or travel document this, we encourage customers to review travel restrictions, warnings, announcements, and the advice issued by the relevant government prior to booking travel to international destinations do.

Your health is necessary do recommend for the trip can be changed fox and you should consult your doctor for recommendations before your departure date . It is your responsibility to ensure that you meet all the health requirements to be entry/entry (including health gain inoculation recommendations) and bring all the recommended drugs, as well as follow all medical advice in connection with your trip.

Is for informational purposes only (as standard) and the tariff should not be assumed as accurate and real estate, we have used 'S' / amount for each transaction of your reservation. error occurred ( including misprints ) is a non-binding nature including special offers and promotion will be marked accordingly.

We highly value your privacy, Fundraising guest data, accommodation providers, airlines, Including privacy listed in / charging time payments to our data via keystrokes, email, call center, or other.

We provide automatic device that will record guest data, including automatically also sends confirmation information, changes and failures. all through the guest's email address listed, need to be warned to be careful at the time of charging data (not auto correct their facilities on typo).
Data entry Your privacy is absolute become our property rights.

Our service does not incur the cost, including to add an additional reservation
Into the room price. Accommodation providers will pay a commission (in a small percentage of the price of the room on our web site) after the guests have stayed (and paid for) or have returned from a trip (or so-called flown).

Accommodation providers requested that the booking is paid to the accommodation provider during the booking process takes place online in a way that is secure (all as far as offered and supported by your bank). Payment via credit / debit card / bank account transfer will be safely processed to the bank account of the accommodation provider through a third party payment processor.

For certain rates or promos deals please note that sometimes appear records without refund / no refund) upon reservation and confirmation Please check your reservation details thoroughly (for each of these conditions) before you decide to make a payment.

In the case of credit card fraud or unauthorized use of your credit card or by a third party, most banks and credit card companies will bear the risk and cover all costs resulting from fraud or abuse of these, but sometimes be charged the cost of deductibles (in terms of The credit card company or bank). Will deduct the cost as a result of unauthorized transactions from booking through our site.

You agree to pay a cancellation or change fees that you incur. For certain conditions, some hotels / airlines do not allow any changes or cancellations after the booking is made, you must agree to abide by the Terms of Use imposed in connection with a hotel reservation / flight prepayment.

By making a reservation through the provider's website, you are automatically declared to accept and agree to the cancellation of the relevant and the absence of a policy of accommodation providers and aviation, and to any additional terms and conditions of the provider of accommodation / flight that may apply to booking or during your stay and fly, including for services rendered and / or products offered by the accommodation provider or flight.

It should be noted that the presence of certain rates or special offers are not eligible for cancellation or change. Please check the details thoroughly for any conditions at the beginning before making a reservation.

Please note that the delay in payment, the fault of the bank, debit or credit card is invalid or insufficient funds is the risk of your own account and you are not entitled to refund the amount already paid in advance (non-refundable) unless the accommodation/ flight agree with a cancellation policy.

Overall the cancellation or refund in this case refers to the policy of each accommodation provider / for flight will follow the regulatory system as an association IATA airline service provider.

If you wish to review, adjust or cancel your reservation, please re-send the confirmation email and follow the instructions in it.

Please note that you may be charged for cancellation in accordance with the rules of the accommodation provider / low, (pre) payment and no-show policy does not apply to any payment (pre) paid. We recommend that you read the cancellation, carefully before making a reservation.

By completing a booking, you agree to receive (i) an email which can be sent prior to the date of stay / fly your email will show detailed information about your destination with all the information relevant to your booking after you fill out a review form data is stuffing our guests.
Please see our Privacy and Cookie Policy for more information about how we can contact you.

10. Prohibited Activity
The content and information on this website (including, but not limited to, price and availability of travel services) as well as the infrastructure used to provide content and information belongs to us or our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for booking travel or services booked through this site, you agree not to otherwise modify, copy, distribute, transmit, display, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products or services obtained from or through this website.

In addition you agree not use of this site or its contents for any commercial purpose make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand access, monitor or copy any content or information of this Site using a spider, or other automated means or manual process for any purpose without our express written permission violate the restrictions in any robot exclusion headers on this website or bypass or circumvent other measures used to prevent or restrict access to this site take any action that imposes, or may impose, in our discretion, the burden of unreasonable or disproportionately large on our infrastructure deep-link to any portion of this site (including, without limitation, the purchase path for any travel services) for any purpose without written permission from us or "Frame", "mirror" or incorporate any part of this Site to any other website without the prior written consent from us.

If orders or accounts showed signs of fraud, misuse or suspicious activity, we can cancel the trip or any services associated with your name, email address or account, and closed the related accounts. If you've done any fraudulent activity, we reserve the right to take legal action is required and you may be fully responsible for monetary losses to us, including litigation costs and damages. For booking cancellation within the context of this cause or freezing or closing an account, please contact the service call centers Indosentosa.com.


Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we will only be responsible for the failure, a mismatch directly at the expense paid or incurred by you because of a shortage arising from our obligations with respect to our services, and including the overall amount of the aggregate cost of your reservation as stated in the confirmation email (whether for one event or series of connected events). but We will not and can not be blamed, and bear the consequences of any losses metrial and non-material nature resulting from service failure above or in other words a variety of other causes that ditimbulkann as a result of the failure of the services on our site (beyond the cost paid to us). However, and to the extent permitted by law, neither we nor our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents will be responsible for (i) damages punitive, special, indirect or consequential damages or damages, loss of production, loss of profits, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) inaccuracy relating to information (descriptive) (including rates, availability and ratings) of the accommodation as made available on our website, (iii) the services rendered or products offered by the accommodation providers or other business partners, (iv) ( direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our website, or (v) any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, violations, () omissions, intentional misconduct, omissions, non-performance, error, fault or strict liability by or (wholly or partly) due to accommodation or other business partners we (including of their employees, directors, officers, agents, representatives or affiliated companies) whose products or services which (directly or indirectly) provided, offered or promoted on or through the web site, including partia) cancellation (overbooking, strike, force majeure or other events beyond our control).

We are not responsible for the remittance, collection, withholding or tax payments that are relevant to the room / flight to the relevant tax authorities.

By uploading photos / images to our system (eg, other than review) You represent, warrant and agree that you own the copyright to photos / images and that you agree that indosentosa.com can use the uploaded photos /  images on his (mobile) sites and application, and (online / offline) promotional materials and publications and as indosentosa.com at its discretion sees fit. You give a non-exclusive, worldwide, irrevocable, unconditional, perpetual right and license to use, reproduce indosentosa.com, display, have reproduced, distribute, sublicense, communicate and provide photos / images as Booking.com discretion viewed suitable. By uploading the photos / images of uploading the image (s) accept legal responsibility and moral full of any and all legal claims made by third parties (including, but not limited to, the owner of the property) because Indosentosa. com issuance and use these photographs / images. Indosentosa.com not have or support photos / images uploaded. Truth, validity and right to use All photo / image assumed by the person who uploaded the photo, and not the responsibility of Indosentosa.com.

We reject all responsibility and liability for the picture posted. People who upload warrants photo that the photo / image will not contain any viruses, Trojan horses or infected files and can not contain any pornographic, illegal, obscene, offensive, objectionable or inappropriate material and does not violate any third party (intellectual property rights, copyright or privacy) rights. Each photo / image that does not meet the above criteria will not be posted and / or can be removed by Indosentosa.com any time and without prior notice.

Unless stated otherwise, the software required for our services or available at or used by our website and intellectual property rights (including copyrights) of the contents and information of and material on our website is the property of Indosentosa.com as suppliers or providers.

Indosentosa.com are exclusif retain ownership of all right, title and interest in and to (all intellectual property rights) (the look and feel (including infrastructure) from the site that the service is available (including the guest reviews and translated content) and you are not entitled to copy, scrape, (hyperpigmentation / in link to, or publicize, promote, market, integrate, utilize, combine or use the content (including translations thereof and the guest reviews) or our brand without written permission us. to the extent that you will (in whole or in part) use or combine our (translated) content (including guest reviews) or would otherwise have intellectual property rights in the website or (translated) content or guest reviews, you hereby assign, transfer and manage all of the intellectual property rights to Indosentosa.com any use in violation of the law or action or behavior that would constitute a material breach of our intellectual property rights (including copyright and database right.

If any provision of these terms and conditions become not they need to be / can not be implemented, you will still be bound by all terms of the agreement. In this case, the provisions of undue must be upheld to the extent permitted by applicable law, and you will at least agree to accept a similar effect although considered improper / invalid, resulting in can not dilaksanakanya or do not follow the provisions, given the contents and purpose of these terms and conditions.

Indosentosa.com has its headquarters in Surabaya, Indonesia, and supported by a variety of groups affiliated companies. Company support does not have the power or authority to create the service, to represent Indosentosa.com or to enter into contracts on behalf of, for or on behalf of Indosentosa.com. Support companies not operating and is not authorized to act as a form of process or service agent Indosentosa.com Kami no discount or other office locations ( also not in a corporate office support ), in addition to its registered office in Surabaya.

Contact Us

Jl. Taman Ketampon (Permata Bintoro No. 50-51)
Phone: +62 31 5688896
Fax: +62 31 5613777
Surabaya 60264 - Indonesia